Cancellation Rights
Under the Trade Practices Act 1974 you have the right to cancel an order that you have placed and are entitled to a refund of any money paid. If you wish to cancel your order you must:
- Inform me in writing as soon as possible, quoting your name, address, item purchased and purchase date by sending an email admin@coralsbeadeddesigns.com.au of your decision to cancel.
- Unless agreed with me, you cannot cancel if the order is for the supply of goods made as a speciality order to your own specification.
Returns and Refund Policy
- Where goods have already been dispatched, you need to inform me in writing as soon as possible, quoting your name, address, item purchased, purchase date and if applicable, date received, by sending an email via the Contact page requesting a refund.
- It is the consumer’s responsibility to send the goods back without delay and within 14 days of informing me of the decision to cancel. The goods must be returned to the address shown on the Contact page.
- You will be responsible for the cost of the return postage if you choose to have a refund after the point at which the goods have been dispatched to you. You have a statutory duty to take reasonable care of the goods whilst in your possession.
- Items must be returned unworn and undamaged and where possible, returned with the original packaging.
- You must take reasonable care to ensure that I receive the goods and that the goods are not damaged in transit (please ensure they are adequately packaged for the return journey). A delivery service that insures you for the value of the goods is recommended.
- Unless agreed with me, you cannot have a refund if the order is for the supply of goods made to your own specification.
- I cannot accept the return of earrings for pierced ears due to hygiene reasons.
N.B. Your refund rights end fourteen working days after the day on which you received the goods. Your money will be reimbursed without undue delay, and within 14 working days after the day on which the item was delivered. If you are sending goods back to me, I will reimburse within 14 days of the day I get the goods back. Refunds will be made using the same payment method used originally.
Faulty items
In the unlikely event that your purchase is found to be faulty, or becomes faulty within the first six months of being sold, you will be offered a free repair service, replacement or a full refund. Please contact me before returning, quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. You will not be charged the return postage costs.
If the item purchased was a One off or Limited Edition piece, it may not be possible to provide a repair or replacement. In this case, you will be offered an alternative or a refund.
N.B. Faulty means when the item you purchased has got broken or damaged due to inadequate quality, it’s not fit for purpose, not as described or doesn’t match the seller’s description. The item is not faulty if it was damaged through wear and tear, an accident or misuse, or if you have changed your mind.
Jewellery Safety Disclaimer
The jewellery contains small components, which could put you or others at risk of choking if swallowed.
Although every effort is made to ensure that beads are securely strung, the jewellery is not recommended for children under the age of 5 years. Children’s jewellery should be worn under supervised conditions and all products should be stored out of the reach of toddlers. Corals Beaded Designs will not take any responsibility for the use and safety of its jewellery after purchase. This does not affect your rights in terms of replacement of faulty goods.
Feedback and Complaints
It is my responsibility to supply you with goods that meet your consumer rights. If you have any concerns that I have not met my legal obligations please contact me. Customer service is of utmost importance and feedback is always welcome as it enables me to improve the service to the customer.
